This Privacy Policy explains how Leadesigned (“Leadesigned,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit leadesigned.com, contact us, or receive communications from us, including SMS/text messages. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect information that you provide directly to us and information that is gathered automatically when you interact with our website and services.

Information you give us

Contact details — your name, email address, phone/mobile number, and business name when you submit a form, request a quote, subscribe, or opt in to messaging.

Project information — details you share about your business, website, marketing goals, and any materials you provide so we can deliver our services.

Communications — the content of messages, emails, calls, and SMS exchanges between you and Leadesigned.

Billing information — details needed to process payments for our services. Payment card data is handled by our payment processor, not stored by us.

Information collected automatically

Usage data — pages viewed, links clicked, time on site, and referring pages.

Device & technical data — IP address, browser type, operating system, and device identifiers.

Cookies and similar technologies — as described in Section 5.

2. How We Use Information

We use the information we collect to operate, provide, and improve our digital marketing and website design services. Specifically, we use it to provide, manage, and deliver the services you request; respond to your inquiries, quotes, and support requests; send transactional and service-related messages, including appointment confirmations, project updates, and account notices; send marketing or promotional communications only where you have given the appropriate consent and only through the channels you agreed to; process payments and maintain billing records; improve our website, content, and service offerings through analytics; detect, prevent, and address fraud, abuse, or security issues; and comply with our legal and regulatory obligations.

We do not sell your personal information.

3. SMS & Communications

Leadesigned may send SMS/text messages to individuals who have opted in to receive them. Our SMS program is used for service notifications, appointment reminders, account and project updates, and — where you have separately consented — marketing communications related to our services.

Opt-in (consent)

You opt in to receive SMS messages from Leadesigned by taking an affirmative action, such as submitting your mobile number through a form on our website, checking a consent box, or replying to confirm enrollment. By opting in, you confirm that you are the subscriber or authorized user of the mobile number provided and that you agree to receive text messages from us at that number.

Consent to receive SMS messages is not a condition of purchasing any goods or services from Leadesigned.

Message frequency & rates

Message frequency varies based on your interactions with us and the nature of your relationship with Leadesigned.

Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out

You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, we will send a confirmation message and then stop sending SMS messages to you. If you wish to resume messages, you can opt in again using any of the methods described above.

Help

If you are experiencing issues with the messaging program, reply HELP for assistance, or contact us using the details in Section 9. For help with your wireless device or plan, contact your mobile carrier directly.

Important — Mobile / SMS Consent

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Sharing Policy

We do not sell your personal information, and we do not share it except in the limited circumstances below.

Service providers / processors — trusted vendors who perform functions on our behalf, such as our messaging and CRM platform, hosting, analytics, and payment processing. These providers are permitted to use your information only to provide services to us and are bound by confidentiality and data-protection obligations.

Legal and safety — where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Leadesigned, our clients, or others.

Business transfers — in connection with a merger, acquisition, or sale of assets, subject to the protections in this policy.

SMS Consent — Never Shared

Text messaging originator opt-in data and consent will never be shared with any third parties or affiliates.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

5. Cookies & Tracking

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our site, and measure the performance of our marketing.

Essential cookies — required for the website to function, such as page navigation and security.

Analytics cookies — help us understand traffic and usage so we can improve the site.

Marketing/advertising cookies — used to measure and, where applicable, deliver relevant advertising about our own services.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function. Where required by law, we will request your consent before placing non-essential cookies.

6. Data Security

We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. These measures include access controls, encryption in transit where appropriate, and use of reputable service providers that maintain their own security standards.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

7. Third-Party Services

To deliver our services, we use trusted third-party platforms that process certain information on our behalf.

GoHighLevel (data processor)

We use GoHighLevel as our customer relationship management (CRM) and communications platform. GoHighLevel acts as a data processor on our behalf to help us manage contacts, send and receive communications, including email and SMS, schedule appointments, and operate marketing workflows. GoHighLevel processes information only as needed to provide these services to Leadesigned and in accordance with its own terms and privacy practices.

Our website may also contain links to third-party websites or rely on other service providers, such as hosting, analytics, and payment processors. This Privacy Policy does not apply to third-party websites, and we encourage you to review their privacy policies separately.

Your SMS opt-in data and consent are not shared with any third party for that third party’s own marketing or promotional purposes, including through our use of GoHighLevel.

8. Your Rights

Depending on your location, you may have some or all of the following rights regarding your personal information.

Access — request a copy of the personal information we hold about you.

Correction — request that we correct inaccurate or incomplete information.

Deletion — request that we delete your personal information, subject to legal limits.

Opt-out of communications — unsubscribe from emails using the link in any email, or reply STOP to opt out of SMS at any time.

Withdraw consent — where we rely on your consent, withdraw it at any time. This does not affect processing already carried out.

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law and may need to verify your identity before fulfilling your request.

9. Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us.

Business: Leadesigned
Website: leadesigned.com
Email: phuawaiwai021108imp@gmail.com
Phone: +60 17-829 6178
Address: 18, PJS 9/20, Bandar Sunway, Petaling Jaya, Selangor, Malaysia

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be communicated where required by law. Your continued use of our website or services after an update constitutes acceptance of the revised policy.

This Privacy Policy is provided as a template tailored to Leadesigned’s stated business details and is intended to support A2P 10DLC SMS registration requirements, including the carrier-required statement that mobile opt-in information and consent are never shared with third parties or affiliates for marketing/promotional purposes. It is not legal advice. Privacy and messaging obligations vary by jurisdiction — including under Malaysia’s Personal Data Protection Act (PDPA) and, where applicable, U.S. TCPA/CTIA and carrier rules. Before publishing, have this document reviewed by a qualified attorney and confirm it reflects your actual data practices.

© 2026 Leadesigned. All rights reserved.